Sales Order Return

The hierarchical relationship that Orbitall implements between sales orders, shipments and returns facilitates the entry of details to record items returned from a customer.


The starting point is to identify the original shipment that goods being returned were despatched against and selecting the option to Raise Credit for that shipment.


Shipment Action List

Details of items shipped are then displayed and the user can identify the return quantity for one or more items and enter a memo describing the reason why items are being returned.


Sales Order Return

The user may also request that the following actions are completed:


Print - produce a collection note or internal document detailing the items being returned.


Re-Order - reintstate the original customer order as though goods being returned had not been despatched.


Re-Stock - identified items are being returned to the company with a consequent increase in inventory. When this is selected the user will be directed to a facility to identify inventory that is being returned and increase inventory levels. If not selected at this stage then it is possible to perform this activity, at a later time, for the credit note this process adds to the database.


Post to Sage - record a financial transaction (SC) in the sales ledger to permit matching against customer debt.


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News Items

March 2015
Distribution Features Added Pre-shipment inventory allocation comprises batch identification of planned despatch with a related facility to produce an advice note for communication to a distribution services provider.

Further facilities to record associated costs with an individual purchase order or sales order introduces the ability to monitor sales margin for identied batches of inventory.
June 2014
Telesales Added a further method to enter sales orders that allows review of past customer shipments with selective addition of items to the current order.
November 2013
Reverse Engineering Request Permits the recovery of finished item components that can be placed in stock for future use. Facility also integrated with purchase order receipt to allow a generalised item (such as timber bundle) to be associated with a defined set of underlying products which are received from the supply chain.
September/October 2013
Requirements Planning Raw material requirement calculation engine taking account of inventory levels to determine net purchase commitments, based upon any number of user defined plans to produce finished items and sub-assemblies. User acceptance testing estimated to be completed by December.
July 2013
Pricing Per Quantity Sales and purchase order pricing extended to further qualify the 4 digit line price as I, V, X, L, C and M to signify per 1, 5, 10, 50, 100 and 1,000 respectively.

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